Refund Policy
Effective June 2026
Monthly subscriptions
Subscription fees are non-refundable once the billing period has started and the service has been used. If you experienced a technical failure that prevented service access, contact us within 7 days for a review.
Turant (7-day plan)
One-time plans (₹29) are non-refundable once activated. If the service was inaccessible during your entire 7-day window due to a platform failure, contact us for a full refund.
School and institute credits
Purchased (never-expire) credits are refundable within 30 days of purchase if unused. Monthly credit pools that expire at the end of a billing cycle are not refundable, since they are provisioned and consumed as part of that cycle's plan. For institute and white-label partner accounts, refund requests for bulk credit purchases are reviewed against actual usage at the time of the request — unused credits are refunded pro-rata, used credits are not.
Annual plans
Annual subscriptions may be cancelled within 7 days of purchase for a full refund if the account has not been actively used (no more than 5 questions asked or 1 mock exam attempted). After 7 days, or once the account has been used beyond this threshold, annual plans are refundable only on a pro-rata basis for the remaining unused months, minus a 10% processing fee.
What doesn't qualify for a refund
Refunds are not provided for: change of mind after normal use of the service, dissatisfaction with AI-generated answer quality on individual questions (report these instead — we use them to improve the model), missed usage due to the student's own inactivity, or accounts suspended for violating our Terms & Conditions (such as using the platform to cheat during a live exam).
How to request a refund
Email support@konda.academy with your registered WhatsApp number, order ID (visible in your payment confirmation SMS/email), and the reason for your request. We acknowledge every request within 24 hours and process approved refunds within 7–10 business days via the original payment method (UPI, card, or netbanking through Razorpay).
Disputes
If you're not satisfied with the outcome of a refund review, you can escalate to our Grievance Officer (see our Privacy Policy for contact details). We aim to resolve all escalations within 15 business days, in line with India's Consumer Protection (E-Commerce) Rules, 2020.
