Refund Policy
Effective June 2026
Monthly subscriptions
Subscription fees are non-refundable once the billing period has started and the service has been used. If you experienced a technical failure that prevented service access, contact us within 7 days for a review.
Turant (7-day plan)
One-time plans (₹29) are non-refundable once activated. If the service was inaccessible during your entire 7-day window due to a platform failure, contact us for a full refund.
School and institute credits
Purchased credits (bought on top of a plan) are not refundable, whether used or unused. Monthly credit pools that come with a plan and expire at the end of a billing cycle are not refundable either, since they are provisioned and consumed as part of that cycle's plan.
Annual plans
Annual subscriptions follow the same 7-day rule. You can cancel within 7 days of purchase for a full refund if the account has not been actively used (no more than 5 questions asked or 1 mock exam attempted), or if a technical failure prevented service access. After 7 days, annual plans are not refundable. You can still turn off renewal at any time, and the plan stays active until the end of the year you paid for.
What doesn't qualify for a refund
Refunds are not provided for: change of mind after normal use of the service, dissatisfaction with AI-generated answer quality on individual questions (report these instead — we use them to improve the model), missed usage due to the student's own inactivity, or accounts suspended for violating our Terms & Conditions (such as using the platform to cheat during a live exam).
How to request a refund
Email support@konda.academy with your registered WhatsApp number, order ID (visible in your payment confirmation SMS/email), and the reason for your request. We acknowledge every request within 24 hours and process approved refunds within 7–10 business days via the original payment method (UPI, card, or netbanking through Razorpay).
Disputes
If you're not satisfied with the outcome of a refund review, you can escalate to our Grievance Officer (see our Privacy Policy for contact details). We aim to resolve all escalations within 15 business days, in line with India's Consumer Protection (E-Commerce) Rules, 2020.
